Donation & Refund Policy
Last updated: September 2026
We are grateful for every gift. This policy explains how gifts are used, and what happens if something goes wrong.
How gifts are used
Gifts are applied to the designation you choose when you give, the General Fund, the Child Support Programme, a named conference, the campsite, or another specified purpose. Where a designated appeal is fully funded or cannot proceed, we will contact you where possible, and otherwise apply your gift to the area of greatest need in keeping with our charitable objects.
Mistakes and duplicate gifts
If you gave the wrong amount, gave twice by accident, or believe a payment was taken in error, contact us within 30 days at gs@focusuganda.org or +256 788 582 852. Tell us the date, amount and the email address used. Where the claim is genuine we will refund the gift in full to the original payment method, normally within 14 working days. Refunds are made in the currency of the original gift; we are not responsible for exchange-rate movements or fees charged by your bank or card issuer.
Recurring gifts
You may cancel a monthly or annual gift at any time, with no reason required and no penalty. Email us, or cancel directly in your PayPal account. Cancellation stops future payments; it does not reverse gifts already made, though those remain covered by the 30-day provision above.
Child sponsorship
Sponsorship is a voluntary monthly commitment, not a contract, and you may stop at any time. Because a child's schooling and care are planned around expected support, we ask that you give us as much notice as you can so the programme can arrange alternative support for that child.
Unauthorised or fraudulent payments
If a gift was made using your card without your permission, contact us and your card issuer immediately. We will refund confirmed unauthorised transactions in full.
Receipts
Every gift is acknowledged by email. If you need a formal receipt for tax or audit purposes, ask us and we will provide one. Tax treatment of donations depends on where you are resident, and we cannot give tax advice.
Fees
PayPal and Pesapal deduct their own processing fees before funds reach us. These are set by the provider, not by FOCUS, and are not refundable by us.
Questions
Contact gs@focusuganda.org or call +256 788 582 852. We aim to resolve any concern about a gift within one working week.